Frequently Asked Questions

Everything you need to know about your Dark Horse Direct experience.

How long does shipping take for my order?

Standard domestic orders typically arrive within 5-7 business days. International shipping times vary by location but generally take 10-15 business days.

What is your return policy?

We offer a 30-day return window for all unworn and unwashed apparel. Items must be returned in their original packaging with tags attached for a full refund.

How do I know which size to choose?

Each product page features a detailed size guide. We recommend measuring a similar garment you own and comparing it to our chart to ensure the perfect fit.

What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.

Are your materials sustainably sourced?

Quality is our priority. We partner with ethical manufacturers to ensure our fabrics are high-grade, durable, and produced under fair labor conditions.

Can I track my order once it has shipped?

Yes, once your order leaves our warehouse, you will receive an email notification containing a tracking number and a link to monitor your delivery progress.