Returns & Exchanges

At Dark Horse Direct, we want you to be completely satisfied with your purchase. If your new apparel doesn't meet your expectations, you can return or exchange unworn and unwashed items within 30 days of delivery.

1

Initiate Your Request

Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

2

Prepare Your Package

Securely pack the items in their original packaging, ensuring all tags are attached and the garment is in its original, unworn condition.

3

Print and Attach Label

Download and print the prepaid shipping label provided via email and affix it clearly to the outside of your return package.

4

Ship and Track

Drop off your package at any authorized carrier location and keep your tracking receipt; your refund or exchange will be processed within 5-7 business days of receipt.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing